<[HDI] Putaway Different Zone >
Affected Environment:
< PROD >
Affected warehouse:
<JKWH>
Screenshots of error messages:
< Attachment >
Time when issue occurred:
< 2022-01-11 >
Affected module:
<Inbound –Putaway Task >
Detailed description of issue:
< Today we already received for SKU K01001 (Traditional Medicine) & SKU 1101 (Health Supplement), The first system suggest location JKWH-5B-02 for sku K01001 and we try overwrite to location JKWH-4P-04 which is still same zone traditional medicine but rise error “Different Zone”, and next we try overwrite to location JKWH-4K-01 (This is COSMETIC ZONE), but putaway success. The task number is TS00029635>
First level investigation/troubleshooting taken:
< Inform in wa group and check sku and location master data>
Comment from Stephanie: I checked in testing environment testing if key in overwrite location zone no match with system suggested location zone will be come out erro
Case replication in original warehouse:
0
There are 3 parts need to be amended (SP, WMS, RF Backend)
1. SP amended - SPCUS_VALIDATE_PTA
2. WMS STDBIZ (A0537) – add the new parameter in
Hi,
Thank you for contacting CSO team.
This is an acknowledgement email that we have received your message and
issue has been logged into our support system with ticket # 44088808
.
The ticket will be assigned to the respective consultant for further investigation.
Please take note that there will be extra charges applied if issue is found to be caused by user and configuration.
The billable cost will be based on T&M with minimum charge of 4 hrs.
We appreciate your patience and cooperation and if you have any enquiries
related to this ticket, please do not hesitate to email us by referencing the ticket number.
Best regards,
CSO team
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