Duplicate RW Bill success sync to WMS
Question:
I have tried to do the first checking and don't find some misconfigurations in the Production environment vs staging environment. So, kindly help to check it also.
Answer:
I have tried to do the first checking and don't find some misconfigurations in the Production environment vs staging environment. So, kindly help to check it also.
Answer:
Solution:
Turn on getAWB strategy back to stop the duplication.
Investigation:
Report Issue: Orders from Marketplace(LZD/SHOPEE) skipped the getAWB process and send to WMS.
Root Cause: User turned off the strategy to instruct system perform this getAWB step…that’s why the reported case happened.
(getAWB: It’s the step for OMS to get the tracking no from Marketplace, all MP order have to go thru this process)
Evidence: will also attach along this email
E1 – Strategy Turned Off time
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[ShipperB2 Order from Shopee Integration failed to get AWB but succsess come to WMS Incident Report .docx.pdf
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