ASN receive more than expected QTY

Creation date: 12/05/2022 11:23 Updated: 12/05/2022 11:23 #overreceiving #systemconfig

Question:

INCIDENT REPORT

< Issue Description >

Affected Environment:

PROD

Affected warehouse:

sun

Screenshots of error messages:

Time when issue occurred:

27/4/2022 10am

Affected module:

ASN

Detailed description of issue:

Why receiving QTY can more than expected QTY? We suppose receive only QTY 1

First level investigation/troubleshooting taken:

< Input on investigation and troubleshooting >

Case replication in original warehouse:

< Details of replicated case >

Answer:

Investigation:

Change system config OVR_RCV_BY = BOTH instead of PO-PO

Hi RV team,

If user do receiving from web UI, it allow to over receiving.

Because the System Config (OVR_RCV_BY) default value is PO-PO.

So it allow to receive more than expected QTY from ASN. but not more than QTY from PO.

Example:

PO QTY : 5

ANS expected QTY : 1

From Web UI, user able to enter 2 quantity to do receiving. if the enter amount is more than 5, it will not allow to receive.

Kindly refer below screenshot.

Based on finding, transaction log has two records for same transaction time.

In Business Operation Information found that only 1 barcode scanned transaction, with two commit transaction.

In SQL Log also found two insert transaction.

Contents