Datahub: ORDERS NOT RECEIVED ALL CUSTOMER, Kafka service is down

Creation date: 22/08/2022 11:00 Updated: 22/08/2022 11:00 #datahub #kafkaservice

Question:

Affected Environment:

PROD

Affected warehouse:

All Warehouse and Retail

Screenshots of error messages:

Time when issue occurred:

Last interface in Datahub on 12:05am 19 Aug 2022.

Affected module:

Shipment order

Detailed description of issue:

1. Orders not received in the HLS system.

2. Checked the datahub and found no orders inside.

3. In Datahub lasst order was 12:05 AM.

Answer:

That is because the Kafka log is full:

GDex IT maintenance team should maintain this:

step 1: stop kafka

step 2: backup & delete all

step 3: start kafka

Investigation:

Kafka service went down. Restart service then the orders start coming in.

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