Inventory Count update Inventory QTY to Zero when confirm count by RF

Question:

Affected Environment:

WMS PROD

Time when issue occurred:

01/04/2023 15:00

Affected module:

Inventory Count

Screenshots of error messages:

Detailed description of issue:

When generated counting task and inventory man used RF to do counting process completely. Warehouse supervisor queried data in Inventory count module in order details pane and found that some values in Inventory column are equal to Zero.

First level investigation/troubleshooting taken:

We found that if inventory man use RF to confirm count not follow in count sequence then inventory value for that product will set to be zero, so you can see video that makes you understand better.

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Answer:

User confirm this is working and we have deployed to PROD.

Investigation:

Investigation.