[B2C & B2B Production] RF Counting Task cannot show trace id

Question:

INCIDENT REPORT

< All B2C & B2B Warehouse Issue Description >

Affected Environment:

< OJV_SHIPPER & OJV_SHIPB2B PROD >

Affected warehouse:

< All B2C & B2B Warehouse>

Screenshots of error messages:

Time when issue occurred:

27 Juli 2023

Affected module:

- RF Get Counting Task

Detailed description of issue:

When ops process inventory count, they will using RF Get Counting Task and input the CYC No to get the task. When they see the task ID, user cannot see the trace id of that SKU. Because it’s possible in 1 location have same SKU but different trace id

First level investigation/troubleshooting taken:

Replicate Inventory Counting flow

Case replication in original warehouse:

1. You can use this CC : CCTGR042307270003

2. Go to RF Get Counting Task

3. Input CYC No

4. In the first page there no information of trace id for that SKU

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Answer:

Checked .37 environment and it has no issue with the traceID.
However, ShipperB2C’s PROD and TEST are both having traceID issue (can’t show). 

In Shipper’s environment, it gets the TraceID from “INV_LOT_LOC_ID.TRACEID”.

In our .37 environment, it gets the TraceID from “TSK_TASKLISTS.FMID”.

Self tested, working fine.
Make the change on ShipperB2C’s TEST:
From : “ ,INV_LOT_LOC_ID.TRACEID AS @WXT_FMTRACEID_3@” to ->  “,TSK_TASKLISTS.FMID AS @WXT_FMTRACEID_3@”