[B2C Production] Webhook SOCHECK bring null value on CartonId (No Cartonid value in Datahub SOCHECK)

Dear CSO,

For context, I'm currently doing a dry run to capture packaging (carton id) which was inputted during the shipment check process. This issue does not happen in the Testing Environment but happens in the PROD Environment. This issue can be replicated in the following way

1. Create a new carton id
2. Push order into HW WMS by entering data carton id in SO Header
3. Allocated & Picking the order
4. Open the shipment check web UI
5. Do packing process
6. SOCheck webhook was sent from Datahub but there is no value carton id in it

you can replicate using the following data
SOTGR0423081100007
Customer id : PRODTEST
Warehouse Id : WH-TGR04

This the Message group serial number 69172494257400403 and screenshot of the webhook sent by Datahub,

Regards,

Alif



Solution:
The System Config -> CHECK_CARTON_SELECTION is set to IGNORE, which causes the cartonid value to be ignored.

Go to  System Config -> look for ‘CHECK_CARTON_SELECTION’:
-Configure to “BEFORE”, “AFTER” and “AUTO” will have the cartonid.


-Configure to “IGNORE” will NOT have the cartonid.