Question:
Monday September 15, 2025 12:08 PM
Created by: Johanna Castro
Hi, 
We would
like to seek your assistance regarding our concern on uploading new SKU using
BAS_SKU template.

INCIDENT REPORT
IT WMS 25-16
Customer name: Noel Garcia
Issue Description: Cannot upload Package using template
Affected Environment: Test
Affected warehouse: Tunasan
Screenshots of error messages: < Attachment >
Time when issue occurred: 9/15/2025 11:58
Affected module: BAS_SKU Upload
Detailed description of issue: Cannot upload Location using template due to error " 
import.Info.RowResultE212"
Expected result: To upload in Location using the template
First level investigation/troubleshooting taken: created sku master error
Case replication in original warehouse: < Details of replicated case >
Sample Screenshot:
Answer:
Thursday September 18, 2025 11:50 AM
Commented by: Johanna Castro
The superuser informed CSO that upload was successful based on the provided information. Ticket can now be closed pending submission of customer satisfaction survey.
Tuesday September 16, 2025 1:54 PM
Commented by: Johanna Castro
INVESTIGATION:
- Error is the same with Issue #90281894.
- From initial investigation, the SKU upload template has some mandatory fields that are left blank.
- Requested the user to fill up these mandatory fields and re-upload again to see if error will be the same.
- Upon discussion with PSO consultant, there are columns that require data maintenance. These are pertaining to the SKU Group columns.
ROOT CAUSE:
- import.Info.RowResultE212 is due to missing system code maintenance. The SKU upload template accomplished by the superuser utilized the SKU Group columns that require data maintenance.
- Upload will fail as there are mandatory columns (those in red) left blank.
SOLUTION:
- Cell format should be Text.
- Provide data for the following mandatory columns:
- Tare
- Cube
- Price
- Reorder Qty
- CHK SCN UOM
- Copy Pack ID LOTATT12 TO
- Kit Flag
- QTY Min
- QTY Max
- Break CS
- Break IP
- Maintenance Type
- First OP
- Medicine Specical Control
- Second SerialNO Catch
- Print Medicine QC Report
- SN ASN QTY
- SN SO QTY
- Scan When Case Picking
- Scan When Piece Picking
- Scan When Check
- Scan When Receive
- Scan When Putaway
- Scan When Pack
- Scan When Move
- Scan When QC
- SerialNO Catch
- Tolerance
- Free Pick Gift
- Maintain the SKU Group data in the System Code module (note that the Code ID only allows maximum of 20 characters). The steps are as follows: 
- Go to System Code module.
- In Code Type, you can search for the specific Code ID (i.e. SKU_GRP_3) or do a wildcard search to view all applicable results (i.e. querying SKU_GRP% will show SKU_GRP_1 to SKU_GRP_9).
- Double click on the specific Code ID then click on the Details tab.
- You can manually add the data here or upload via Import file.