Request assistance to reboot & restart services

Created by: Johanna Castro

Hi CSO,

On behalf of the team, I would like to request your kind assistance regarding the subject mentioned above, which is tentatively scheduled for tomorrow around 3:00 PM. Please note that this may be adjusted earlier or later depending on the update and our production target.

We’ll keep you posted on any changes, but we hope you can provide standby assistance tomorrow. Thank you very much.

Commented by: Johanna Castro

The superuser informed CSO that the system is running smoothly and no issues are reported since then. Ticket can be closed.

Commented by: Johanna Castro

As per the superuser's request to be provided a step-by-step guide on the reboot sequence, we have reshared the guide that was previously provided: Dyna Drug WMS & Datahub Services Start Up User Guide.docx

Commented by: Johanna Castro

Superuser has informed via WhatsApp GC that Alibaba cloud server has been updated. They are now requesting that rebooting of services be done either at 12:00 MN or 5:00 AM October 1, 2025.

The customer has decided to proceed with the reboot & restart services independently. They would like to request immediate assistance starting at 8:00 AM tomorrow should they encounter any issues.

• As this is a request, we cannot do this outside of work hours. If requested, this will be a billable activity, pending approval of the customer.
• As an alternative, we will send the procedure on how to reboot the services themselves.

Important Notes:

• The reboot must be performed on the cache first. Once it is confirmed to be up and running, you may proceed to reboot the back end and then lastly, the front end.
• Please ensure proper sequencing to avoid service disruption.

Reboot Procedure

1. Switch to root user: sudo -i
2. Navigate to the shell tools directory: cd /data/shelltools
3. Stop all Tomcat services: ./start_stop_alltomcat.sh stop
4. Start all Tomcat services: ./start_Stop_alltomcat.sh start
5. Navigate to the Tomcat directory: cd /data/tomcat
6. List all Tomcat instances: ll
7. Access the logs for each Tomcat instance: cd [tomcatname]/logs tail -200f catalina.out
8. Verify that all Tomcat instances are up. You should see confirmation messages (a screenshot example can be provided).
9. Log in to WMS and test key modules (e.g., Shipment Order, ASN) to confirm that services are operational.