Default route in loading list - Standard Loading in RF

Creation date: 30/10/2025 09:41    Updated: 30/10/2025 09:41   @loadinglist @route
Question:

Tuesday October 8, 2025 5:46 PM
Created by: Johanna Castro


Hi CSO,


Please remove the default Route in Standard Loading in RF handheld.


https://drive.google.com/file/d/1ZiKVLQKiKFgSsw3iY-M7zpjBB55WwraJ/view?usp=drive_link


INCIDENT REPORT

IT WMS 25-32

Customer name: Phardz Garcia

Issue Description: Has a default Route in Standard Loading in RF handheld

Affected Environment: Test

Affected warehouse: Tunasan

Screenshots of error messages: < Attachment >

Time when issue occurred: 10/7/2025 17:38

Affected module: Standard loading

Detailed description of issue: Has a default Route in Standard Loading in RF handheld

Expected result: To remove the default route

First level investigation/troubleshooting taken: 0

Case replication in original warehouse: < Details of replicated case >

Sample Screenshot: 


Answer:

Thursday October 9, 2025 11:40 AM
Commented by: Johanna Castro


INVESTIGATION:
  • Upon checking system code ROU_COD, there is no more default route. This has been handled in ticket #90330827.
  • We have validated that the query in the Standard Loading module only fetches the route information from the loading list information. 
  • When 00000040 is investigated, the loading list has a value. The user may have created the loading list with a route code. 
  • Upon testing the outbound process until loading, the RF didn't have the route in the Standard Loading module as no route was added in the Loading List.

ROOT CAUSE:
  • User put a route in the Loading List, which will be reflected when loading via RF Standard Loading module.

SOLUTION:
  • As there is no default route code setup, user should be aware when creating a Loading List, they should not put any value in the Route field.