Question:
Tuesday October 8, 2025 5:46 PM
Created by: Johanna Castro
Hi CSO,
Please
remove the default Route in Standard Loading in RF handheld.
https://drive.google.com/file/d/1ZiKVLQKiKFgSsw3iY-M7zpjBB55WwraJ/view?usp=drive_link
INCIDENT REPORT
IT WMS 25-32
Customer name: Phardz Garcia
Issue Description: Has a default Route in Standard Loading in RF handheld
Affected Environment: Test
Affected warehouse: Tunasan
Screenshots of error messages: < Attachment >
Time when issue occurred: 10/7/2025 17:38
Affected module: Standard loading
Detailed description of issue: Has a default Route in Standard Loading in RF handheld
Expected result: To remove the default route
First level investigation/troubleshooting taken: 0
Case replication in original warehouse: < Details of replicated case >
Sample Screenshot:
Answer:
Thursday October 9, 2025 11:40 AM
Commented by: Johanna Castro
INVESTIGATION:
- Upon checking system code ROU_COD, there is no more default route. This has been handled in ticket #90330827.
- We have validated that the query in the Standard Loading module only fetches the route information from the loading list information.

- When 00000040 is investigated, the loading list has a value. The user may have created the loading list with a route code.

- Upon testing the outbound process until loading, the RF didn't have the route in the Standard Loading module as no route was added in the Loading List.
ROOT CAUSE:
- User put a route in the Loading List, which will be reflected when loading via RF Standard Loading module.
SOLUTION:
- As there is no default route code setup, user should be aware when creating a Loading List, they should not put any value in the Route field.
