WMS PO not automatically closed

Hi CSO,

In inbound PO not automatically closed when ASN is closed.

PO25101000003

ASN25101000001

INCIDENT REPORT

IT WMS 25-35

Customer name: Nath Jacinto

Issue Description: PO not automatically closed when ASN is closed

Affected Environment: Live

Affected warehouse: Tunasan

Screenshots of error messages: < Attachment >

Time when issue occurred: 10/13/2025 15:05

Affected module: PO and ASN

Detailed description of issue: PO not automatically closed when ASN is closed

Expected result: 0

First level investigation/troubleshooting taken: 0

Case replication in original warehouse: < Details of replicated case >

Sample Screenshot:

• Created sample transactions in both Davao and Tunasan TEST WHs. The PO in Davao WH closed upon ASN closure, but not in Tunasan.
• Checked the System Config module and saw no difference in the configuration for the 2 WHs.
• Upon consultation with PSO, they recommended to check if the customer ID is linked.
• When comparing a Davao WH Goods Owner vs. a Tunasan WH Goods Owner, we found that the Control section didn't have the linkage needed.

• The Control section for the Goods Owner lacked the necessary mapping to link PO and ASN. 

• For the affected ASN, please close the corresponding PO manually in the PO module.
• Perform the necessary updates in UAT first, before applying any changes in Production:
• Go to the Control section for Customer Type: Goods Owner, and ensure the following fields are enabled:
• Update the PO Released Quantity When ASN Closed
• ASN LNK PO
• Run a sample transaction in the Tunasan TEST WH.
• Once testing is completed and results are as expected, proceed with the updates in the Tunasan PROD WH.